Made-to-Order Excellence: Our small team creates each style with care, exclusively upon receiving your order. This commitment to customization and avoiding excess stock helps us minimize waste and support small business supply chains. As a result, please allow us 10-15 days to complete the production and ship your chosen style. We appreciate your patience and understanding.
Embrace Unique Handcrafted Beauty: Each piece is meticulously handmade and hand-dyed, making it truly special. Please note that crafted techniques may lead to variations between the product received and the ones showcased on our site, adding to their individuality.
Smooth Shipping, with a Hint of Delays: Once your order is shipped, we will promptly provide you with tracking details within 24 hours of dispatch from our studio. While orders typically take 3-5 days to reach you under normal circumstances, please bear in mind that current Covid policies may cause slight delays. We kindly request your patience during this time.
Receiving Your Package with Care: To ensure a successful delivery, please ensure that someone is available at the shipping address provided for a few days after you receive the shipping confirmation email. If this is not possible, we recommend arranging for a trusted individual or doorman to receive the package. Please note that if the package is not received due to multiple delivery attempts, unavailability for contact, or if it is misplaced or stolen from a common area, we regrettably cannot process a full refund or remake the order.
Customs Duty Considerations: In some cases, your package may incur duty charges. As the buyer, it is your responsibility to settle these charges. To determine the specific fees, we suggest checking with your destination customs office regarding duties, as they vary across different locations worldwide.
We are Here to Assist You: For any queries or concerns, please don’t hesitate to reach out to us at firstname.lastname@example.org As a small team, we strive to respond to your inquiries within 24-48 hours. We appreciate your understanding and will do our best to provide you with the assistance you need.